Terminal Operations Specialist

Number of positions available:3
Status: Permanent Full-Time 
Salary: Authority  Band 8 ($82,929.60-$86,257.60-$89,710.40-$93,288.00)
Closing Date: September 24, 2021

We are more than planes and tarmacs. Our purpose travels beyond building and managing world-class facilities and runways, and into the communities we serve. The Calgary Airport Authority is made up of nearly 225 employees who are driven by creating memorable and effortless experiences that reflect the beautiful city and region we serve. Motivated by our vision, we strive to turn the airport experience at YYC into one that air travelers are excited to be a part of.

As a primary driver of our city’s economy and growth, we have an opportunity to help make Calgary a global economic powerhouse. We believe our focus on the future will fuel our city’s next generation of prosperity. And we are ready, willing and able to step up to the challenge. At one of Canada’s busiest airports, our team is working hard to create the best possible experiences for the guests and visitors that arrive, depart and connect through our airport, and we need the help of the best people to help get us there.


Our Terminal Operations team is passionate about airport operations and ensuring that our terminal operates efficiently and effectively. The Terminal Operations Specialists are the eyes and ears inside the Terminal for the Integrated Operations Centre (IOC), responding to emergencies, gathering information, interviewing, preparing reports and monitoring and enforcing airport operations on a 24/7 - 365 basis. Our Terminal Operations Specialists are high performers who make substantive change every day.


Reporting to GM, Terminal Operations, you will be responsible for maintaining a safe, secure and efficient operating environment for the airport community, passengers and visiting public at Canada’s fourth busiest airport. Your primary responsibilities include:

• Respond to safety, security and emergency incidents, assume Incident Command (IC), provide initial first-aid, situational assessment, establish control of scene, initiate emergency environmental protection, information gathering, emergency escort(s) and perform supporting roles to emergency responders
• Monitor, educate and conduct enforcement of the Airport Security Program
o Ensure compliance of, respond to and mitigate breeches of security and non-compliance of the Airport Security Program
o Inspect physical security equipment/systems to ensure conformance
o Monitor the security and safety of the Primary Security Line
• Coordinate with internal and external stakeholders regarding matters related to Airport Operations including but not limited to: CATSA, CBSA, USCBP and Transport Canada to ensure stakeholder compliance with Regulations, Airport Procedures and other policies
• Monitor terminal construction programs ensuring compliance with Security and Operational Plans
• Complete all Incident Reports as related to any of the above accountabilities
• Monitor daily operations and report findings or issues to the IOC


• Knowledge of airport operations and regulations
• Must possess and maintain a valid Class 5 Alberta Driver’s License or equivalent, subject to a clean driver’s abstract
• Ability to obtain and maintain the following:
o Restricted Area Identification Card (RAIC)
o Restricted Radio Operators Certificate
• Ability to work a rotating shift schedule in a 24/7 operation including days, afternoons, midnights, weekends and holidays
• Strong computer skills, displaying ease in working with a variety of software applications and Microsoft Office Suite
• Excellent communication and interpersonal skills as well as high degree of attention to detail
• Ability to interpret legislation, conduct inspections, audits and investigations and assess findings to report deficiencies
• Skilled at preparing detailed written reports
• Capable of performing in situations that are occasionally ambiguous and to make decisions expeditiously
• Ability to resolve problems and to provide advice and direction through strong conflict resolution skills
• Ability to compile, assess and analyze information and determine the required action
• Ability to work effectively as a team and independently with minimal supervision


• Knowledge of wildlife management theory and techniques is an asset
• Post-secondary education in airport operations is considered an asset
• Existing knowledge of airport, aviation and transportation functions is an asset
• Ability to handle stress and deal with crisis situations in a calm manner and be able to assist in managing others in a stressful environment
Are you looking for the journey of a lifetime? One that’s focused on creating effortless and memorable experiences for millions of guests and travelers each year. Click the apply button for your chance to learn how you can be a part of one of Alberta’s Top Employers.
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