Manager, Air Service Development

Number of positions available:1
Status: Permanent Full-Time
Salary: Authority Band 10 ($101,926.50- $106,002.00- $110,233.50- $114,660.00)
Closing Date: August 3, 2021

We are more than planes and tarmacs. Our purpose travels beyond building and managing world-class facilities and runways, and into the communities we serve. The Calgary Airport Authority is made up of nearly 225 employees who are driven by creating memorable and effortless experiences that reflect the beautiful city and region we serve. Motivated by our vision, we strive to turn the airport experience at YYC into one that air travelers are excited to be a part of.

As a primary driver of our city’s economy and growth, we have an opportunity to help make Calgary a global economic powerhouse. We believe our focus on the future will fuel our city’s next generation of prosperity. And we are ready, willing and able to step up to the challenge. At one of Canada’s busiest airports, our team is working hard to create the best possible experiences for the guests and visitors that arrive, depart and connect through our airport, and we need the help of the best people to help get us there.


The Air Service Development (ASD) team grows airline capacity by working with key stakeholders and our air carriers to add new flights, increase frequencies, and up-gauge aircraft. ASD works to provide a valuable service to the community by driving exceptional client relationships through clear communication, collaboration, streamlining processes, and providing access to information. Our ASD team is always on the go with a focus on growing YYC. They work very hard, and like the rest of our people, they know how to have fun!


Reporting to the Director, Air Service and Land Development, the overall responsibility of this position is to provide business analysis to support the Authority’s passenger air service development strategy. Acting as a liaison to YYC industry partners, you will be accountable to evaluate and develop new and existing passenger airlines at YYC. This role is ideal for an individual who has a passion for aviation combined with a keen interest in global economic markets and business development.

Responsibilities include:

  • Retain, grow, and steward new route development with air carriers at YYC
  • Understand key airline infrastructure, operational and commercial needs
  • Develop growth plans with key airline accounts 
  • Develop relationships with carriers/other industry partners to assist in market growth 
  • Oversee strategic projects/initiatives that enable airline growth at YYC
  • Monitor routes served by incumbent carriers, identify opportunities for growth and assist incumbent carriers in increasing traffic at YYC 
  • Monitor carrier fleet plans, strategic development and growth at competing airports
  • Act as the primary liaison between carriers and internal and external stakeholders 
  • Act as subject matter expert to ensure carriers are well informed as to YYC processes and procedures
  • Assist carriers with communication and understanding of operational regulations set out by agency services such as Canada Customs, US CBP, CATSA, Health Canada and other external stakeholders
  • Research, identify, and provide recommendations to assist carriers in identifying market opportunities between strategic routes
  • Research, analyze data, and assess information to promote the Calgary International Airport as a preferred location for passengers and airlines 
  • Provide promotional and marketing support to air carriers and act as coordinator for targeted air service marketing initiatives at YYC; this includes market analysis, initiative planning, coordination & implementation
  • Research and develop business cases and route development activities for incumbent airlines and targeted prospects for new air services
  • Attend industry events & conferences, gather information, and make presentations as a representative and ambassador of YYC to carriers
  • Complete timely and accurate Quality Service Index (QSI) analysis to identify whether new opportunities have a positive and viable impact on YYC’s air services
  • Present to all levels of industry officials, airline executives, and local/regional/national stakeholders
  • Travel frequently to make presentations to airlines and attend targeted industry events; act as a representative and ambassador of YYC
  • Provide market research, airport development information, and air service updates to industry stakeholders as required
  • Monitor and understand economic, industry and government regulatory factors that impact carriers and air service development at YYC; this includes monitoring of aviation industry in Canada and International markets
  • Remain current with global passenger trends that will impact the competitiveness and success of the passenger development program 
  • Respond to requests from key stakeholders in a professional and timely manner

  • Five or more years’ experience working with airlines/airport in route development
  • Undergraduate degree in Business, Economics, or related discipline with a strong emphasis on analysis, research, business development and knowledge of global economic conditions
  • Strong technical and operational knowledge of the airline and airport industry, including aviation terminology, aircraft performance, range and capacity, aircraft scheduling, bilateral agreements, airline alliances and security protocols
  • Understanding of airline economics including operating cost structure, cost control and revenue management 
  • Experience with implementing new international air services (operational and commercial) 
  • Exceptional knowledge of International and Canadian business protocols & cultural sensitivities
  • Exceptional communication skills, with the ability to develop and present engaging presentations
  • Solid understanding of global economic conditions and factors affecting the aviation industry
  • Strong analytical skills, with the ability to analyze data and develop relevant business cases combined with a high degree of attention to detail
  • Knowledge of industry tools such as Sabre, Diio and Liftplan is considered an asset
  • Ability to adjust work schedule to incorporate duties, many of which fall outside of regular work hours
  • Flexibility to travel frequently 
  • Strong knowledge of Microsoft products (Excel, Word, Power Point)


  • Flexibility and personality to interact with all stakeholders and customers, ranging from operational staff to data analysts to business leaders in Calgary or the aviation industry
  • Ability to maintain relationships with external and internal stakeholders
  • Exceptional organizational skills to manage complex, diverse responsibilities and competing priorities in a dynamic, fast-paced work environment 
  • Exceptional judgment, discretion, and professionalism
  • Keen attention to detail with the ability to effectively focus on multiple projects and priorities with a calm, focused and flexible attitude and embracing change
  • Ability to embody YYC’s values and drive impact to support the organization’s strategic planks
  • Additional language and cross-cultural skills are considered an asset

Are you looking for the journey of a lifetime? One that’s focused on creating effortless and memorable experiences for millions of guests and travelers each year. Click the apply button for your chance to learn how you can be a part of one of Alberta’s Top Employers.
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