Guest Experience Co-op Student - Signage Accessibility and Amenities
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Number of positions available: 1
Status: 12 Month Term (Jan 2025 – Dec 2025)
Closing Date: October 7, 2024
The Calgary Airport Authority is committed to creating an environment where our students are rewarded through meaningful work experiences and numerous opportunities to connect with employees, stakeholders, and other students just like you. Our program offers students an opportunity to gain valuable industry experience, knowledge, and contacts through full time work in their chosen field.
OUR TEAM
Our Guest Experience team collaborates with multiple business units, tenants, airlines and other stakeholders within the airport community to ensure that our passengers at YYC have a seamless and positive airport experience.
We are more than just planes and tarmacs. Our purpose travels beyond our runway into the communities we serve. We are about connections, stories, and life-defining adventures. We are committed to fostering an environment where our people are rewarded through meaningful work experiences.
The Calgary Airport Authority manages and operates YYC Calgary International Airport and YBW Springbank Airport and collaborates with the many partners who make up YYC - from airlines to government agencies and retail outlets. This is an exciting time to join our #YYCCrew and drive YYC forward as one of Canada"s best airports!
WHAT YOU WILL DO
Under the supervision of the General Manager, Guest Experience, you will work closely with the Guest Experience Operations Coordinators, providing administrative and program support to Signage, Accessibility and Amenities.
RESPONSIBILITIES INCLUDE:
- Represent Terminal Operations Team in YYC OCOL (Official Languages) Committee.
- Lead signage audits related to regulatory compliance.
- Receive assess and respond to signage requests.
- Maintain signage records including documentation and Excel spreadsheets.
- Support all administrative and program functions of the Wayfinding, Signage and Accessibility programs.
- Maintain and administer the Sunflower Lanyard Program.
- Catalogue Accessible Transportation for Person’s with Disabilities Regulations/ Canadian Transportation Agency correspondence and responses.
- Support the investigation of accessibility complaints and participate in mediation.
- Design and implement a comprehensive Government Affairs Canada (Ottawa Protocol) program.
- Assist with the implementation and enhancement of procedural, program or regulatory changes.
- Review and update operational documentation and standard operating procedures.
WHAT YOU BRING
- Pursuing a post-secondary education in Policy Studies, Business Administration, or a related discipline.
- Highly enthusiastic individual that can take the initiative and effectively collaborate with multiple partners
- Ability to ensure high quality results and attention to detail
- Proficient with Microsoft Office including PowerPoint, Excel, Word, and Outlook
- Ability to work effectively with a team as well as individually
- Strong organizational skills as well as excellent written and verbal communication
- Experience working in an office setting is an asset
WHAT ELSE?
- To qualify as a co-op or internship student, you must be enrolled in a post-secondary program where a work term is a formal requirement of the program and provide documentation to that effect.
- Must be able to obtain and maintain a restricted area identification card (RAIC).
- This role is eligible for our hybrid work model with a combination of onsite and remote work.
Our Values:
We are ACCOUNTABLE. We take ownership and step up to get the job done.
We are CUSTOMER-FOCUSED. We consider the customer in all that we do.
We are COLLABORATIVE. We are stronger when we reach out and work as a team.
We are RESILIENT. We are able to withstand or recover quickly from difficult conditions.
We are CREATIVE. We strive to find new and better ways of doing things.
Are you looking for the journey of a lifetime? One that’s focused on creating effortless and memorable experiences for millions of guests and travelers each year. Click the apply button for your chance to learn how you can be a part of one of Alberta’s Top Employers.
The Calgary Airport Authority is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage all qualified applicants to apply including women, Indigenous people, persons with disabilities, members of visible minorities, members of the 2SLGBTQ+ community, and others who may contribute to organizational diversification of ideas.
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